You are invited to the Communicare User Forum on Wednesday, 21 July 2021, showcasing this year’s theme – Integration and Innovation. This virtual and interactive live event is designed for all users of Communicare.
This event will be a fantastic opportunity to gain valuable learnings on how to maximise the Communicare software and gain insight into how other organisations are using it to solve complex challenges in Primary and Community Health.
By attending the User Forum, users will:
• Gain valuable insight into the Communicare Product Roadmap 2021-2022 with Grant Bowman, Telstra Health
• Discover more about the new features and functions of the Learning Management System with PJ Connolly, Telstra Health
• Learn more about the health systems integration with Paul Penumala, Goondir Health Services
• Receive an update on NextGen and the premium services available today.
Stay tuned as we release more speakers and sessions in the coming weeks.
When: Wednesday, 21 July 2021
Time: 11am – 4pm AEST
How: Microsoft Teams Meeting
Introducing our speakers with more to come…
Executive for Strategy and Planning
Goondir Health Services
General Manager, Communicare
Senior Product Manager
Paul (PJ) Connolly
Lead Training Specialist, Communicare
To register your attendance, please RSVP by Wednesday, 14 July 2021.
Please nominate a member of your team or pass this invitation along to colleagues who may benefit from attending.
This event is an open forum for feedback, networking and idea sharing so please submit any questions you have for the Communicare team via this registration link
Issue impacting the My Health Record system involving the new NASH certificate
01 June 2021
Please be advised that organisations which update their certificates to the new NASH and OCA may be unable to upload documents to the My Health Record system and may receive the error: PCEHR_ERROR_3002 - Document metadata failed validation.
- Delay the installation of the new NASH and OCA certificates until we have provided confirmation that the issue has been resolved.
- Where possible, we can revert you to the old NASH and OCA certificate configuration until we have provided confirmation that the issue has been resolved.
If you have any concerns or queries regarding this please call through to our Service Desk on 1800 432 584 or log a ticket through JIRA
MIMS Drug Data June 2021
01 June 2021
The June 2021 MIMS data is now available.
Services Australia (AIR) Claim Issue Resolved
30 April 2021
Update: 8:05AM AWST - Services Australia have advised this issue is now resolved.
Western Diagnostic Pathology
21 April 2021
If you receive pathology results from Western Diagnostic Pathology, there is currently an issue with the message feed into Communicare affecting the eGFR result in the qualifier. The issue is related to the formatting centred around the symbol (> or <) that identifies the numeric structure of the incoming result for the eGFR. As a result the eGFR value is not automatically ingested by Communicare into the qualifier tables and graphs. The eGFR qualifier table and graph will NOT be populated with data to allow clinicians to see trends.
In addition some nKPI reporting may be affected in the interim (particularly PI18 and PI19).
Unfortunately, once the results are received and the data is NOT imported into the qualifier tables and graphs at the time, it is not retrievable at a later date. The only way to ensure that the qualifier tables and graphs are maintained to present the patients’ ongoing trends and impact the KPI reports is to add the results manually (see below) until the fix is implemented.
Westerns development team are working on correcting and testing the solution to address the eGFR formatting, but do not have a fix time at this stage.
We will continue to follow up with Westerns and keep you informed.
Adding qualifier values in manually:
- Find a clinical item with the qualifier
- Enter the qualifier result:
COVID-19 AIR upgrade - recent important information from Services Australia in relation to our AIR uploads
20 April 2021
We recently met with the Services Australia team responsible for the Australian Immunisation Register to understand better how they are using the changes made to the Communicare AIR upload that is part of the recent COVID-19/AIR upgrade that many of our customers have now received.
The legislative changes that came into effect on March 1, 2021 introduced compliance requirements that the latest Communicare AIR upgrade will ensure are met.
Our discussion with Services Australia clarified the following points:
Compliance with the new legislation:
The new legislation made it mandatory for software vendors to update their products to include a serial number field, a completed overseas flag and additional patient and organisation identifiers in the upload to AIR. The latest Communicare AIR upgrade meets these requirements. If this additional information is available to those recording the immunisations, then it is required information under the new legislation.
If you use previous versions of Communicare to upload your administered COVID-19 vaccines, which you may do by adding the appropriate export codes, they will not be rejected by AIR. However, they will be non-compliant with the legislation IF:
- a serial number is available and is not provided
- a vaccine recorded elsewhere was completed overseas
Note, the transmission to AIR will not fail, however, there is the potential that you will be non-compliant with the legislation.
There is a locally produced Astra Zeneca vaccine due to be available in the near future and it is unknown at this stage if it will have the required serial number on the vials – recording of this serial number would be mandatory if available at the time of vaccination.
It is recommended that you upgrade Communicare to ensure that any vaccinations recorded for COVID-19 now and in the future are compliant with the new legislation.
AIR Encounter Place Provider Numbers:
Services Australia described their process to us for the ordering of vaccines and how they are tracking the administration and reporting of dispatched orders. They are using what they refer to as the “organisations AIR Provider Number”. In Communicare we refer to this as the Encounter Place Provider Number [See sections 5.4 and 5.5 of the comprehensive Immunisation guide available for download on the Communicare Client Portal - Title: Communicare Immunisations and the Australian Immunisation Register (AIR)].
Services Australia are using this number as a location identity for ordering and delivery to validate and verify COVID-19 vaccine orders. Communicare sites may use an existing Encounter Place AIR provider number if they have one. If you do not usually use this function in Communicare (you may use individual provider numbers for your immunisation workflow) and do not have an ‘organisation AIR Provider Number’, Services Australia will have informed you as to how to apply for one. Services Australia indicated that they have established a fast track application process to support ACCHOs who require an organisation AIR Provider Number. Sections 5.4 and 5.5 referred to in the Communicare Immunisations and the Australian Immunisation Register (AIR) document will assist you in amending your system parameters to enter this encounter place AIR provider number if required.
Contact details for Services Australia – AIR:
Phone: 1800 653 809 for AIR general enquiries Monday to Friday, 8 am to 5 pm local time
Phone: 1300 650 039 for AIR Internet helpdesk Monday to Friday, 8 am to 5 pm local time
Fax: 08 9254 4810
Western Diagnostics Pathology Results Issue Resolved
20 April 2021
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