NEWS

 

Communicare User Guide - Health Data Portal V1.2

This document has been designed to assist health services with the Indigenous primary health care key performance indicators (nKPI) and On-line Services Report (OSR) reporting within Communicare. This document outlines the way in which information recorded in Communicare is identified for each indicator. This will allow health services to advise users on how best to ensure the most accurate recording of data for the National Key Performance indicators (nKPI) and On-line Services Report (OSR) reports.

For Health Data Portal and Qlik dashboard support please call the Portal Help Desk on 1800 316 387 (8.30am to 5pm AEST Monday to Friday, excluding ACT and national public holidays).

Click here to download the latest guide (V1.2 Last update: 12/10/2018)

 

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Launch Bar Updates (OCHREStream and DoH Portal direct upload)

Over the course of this year’s reporting period various issues have been raised regarding the Launch Bar.

Please see the information below to decide your Health Service’s course of action.
Feel free to contact the Service Desk if you have any questions or require assistance.

Launch Bar Updates (OCHREStream and DoH Portal direct upload):

 

Issue (1):

Contact types of “other”, “hospital”, “court”, and “telephone” were erroneously excluded in KPI calculations, resulting in under reporting of the number of patient contacts by a margin proportional to a site’s use of these contact types.

Solution (1):

Launch Bar to include “other”, “hospital”, “court”, and “telephone” contacts when determining regular clients. No client-side patches are required and affected clients will need to re-run reports and re-submit.

 

Issue (2):

Patients with three visits in the previous two years who died before the end of the reporting period were erroneously included in the KPI  calculations, resulting in over reporting of the number of regular clients by a margin proportional to clients who died in the last two years.

Solution (2):

Launch Bar to exclude patients who died during the reporting period in regular client calculations. No client-side patches are required and affected clients will need to re-run reports and re-submit.

 

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