Thursday, 15 February 2018
- Wednesday, 14 February 2018 Team Structure
- Wednesday, 14 February 2018 New Support Staff
- Wednesday, 14 February 2018 Support Customer Satisfaction Survey Results
- Tuesday, 13 February 2018 Welcome New Customers – Awabakal Medical Services + Durri Aboriginal Corporation Medical Service
New Customer – Awabakal Medical Services
Telstra Health successfully completed the Awabakal Medical Services (AMS) Communicare implementation, which comprised data migration from Medical Director and professional services leading to a late December 2017 Go Live. The Telstra Health team comprised of Perth staff (Alistair Nicolson, Kresna Bell and Tim Parkinson mainly) and Brisbane staff (including Jane Enchelmaier, Monique Paddock, Jono Steedman and Chris Noble).
Awabakal celebrated its 40th year history of service delivery in 2017. From very humble beginnings it has transformed into one of the largest Aboriginal community owned and run organisations in New South Wales and became a leading example of Aboriginal development in Australia. They have well established programs in health, dental, aged care, early learning and housing.
Awabakal Medical Service has expanded to 26 permanent staff, 7 part time staff, 5 casual staff, 16 visiting specialists, 15 visiting allied health workers, 6 dental workers which is a total of 75 health professionals.
Awabakal’s service delivery area takes in Newcastle, Lake Macquarie, Maitland and Port Stephens. Their main clinic is at Hamilton in Newcastle. Awabakal deliver outreach clinics to Toronto, Maitland, Karuah, Windale and Wickham. They are currently setting up 2 new clinic sites at Cardiff and Raymond Terrace.
AMS is now using 65 Communicare licenses to service 21,914 patients across 8 sites in NSW:
Our Telstra Health team found they are a “lovely health service to work with”. A couple of the GPs are previous users of Communicare (Dr Kate from Ngukurr Sunrise and Dr Jim from DDAMS).
Below is a photo of the Wickham clinic. The building is older than 100 years. It used to be a school and is now utilised by Awabakal Corporate Services, Housing Services and Aged Care. It is also utilised to run Men’s and Women’s groups, the Mum’s and Bubs programs and staff training.
New Customer – Durri Aboriginal Corporation Medical Service
Telstra Health successfully completed the Durri Aboriginal Corporation Medical Service (Durri ACMS) Communicare go live on 22 January 2018, which comprised data migration from Medical Director and professional services. The Telstra Health team comprised of Perth staff (Alistair Nicolson, Kresna Bell, PJ Connolly, Aaron Grillo, Steve Dixon & Tim Parkinson mainly) and Brisbane staff (Monique Paddock, Jane Enchelmaier, Jono Steedman and Chris Noble mainly).
Durri ACMS is situated at Kempsey NSW (425 km from Sydney) and is one of the largest AMS in the state. Durri means "to grow in good health" and is the traditional land of the Dunghutti and Gumbaynggirr people.
Durri ACMS is now using Communicare to service ~4,500 patients (with ~15,000 patients on their records) across NSW. In addition to the medical clinic, Durri ACMS offers an extensive range of health care services: Care Coordination, Care Planning, Child and Family Health program, Dental Clinic, Diabetes Care, Drug, Alcohol & Addictions Service, Eye Health, Family Support Worker, Hearing Health, Immunisation, Maternal and Neonatal Care, Mental Health Services, Physiotherapy, Podiatrist, Safety & Wellbeing Team, Medical Specialist Clinics: Endocrinologist, Renal Physician, Respiratory Physician, Paediatricians, Adult Psychiatrist, Child Psychiatrist, Geriatrician, Transport Service, Women's Health Clinic.
Our Telstra Health team have fed back that “ …the staff here at the health service are a great bunch of people to work with and it has been fantastic to work with them to transition to Communicare”.
Congratulations to the Telstra Health team members who worked incredibly hard to get this project completed.
The issues with the Communicare SMS gateway are now resolved.
You may now send SMS as per usual.
Thank you for your patience and understanding.
Did you know?
You can export a number of reports in Communicare to Excel for easier management of data?
When opening a report, instead of opening the report, click on the Export button, load the parameters of the report you're wanting to run and run the report. The report data will open in Excel!